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Client Success Manager

Prague, Czech Republic
Posted on : 18 June

Our client is an international company based in Prague, Czech Republic. They are one of the best slot games providers recognized globally, Its eye-catching attractive games with high-end technology have paved the way to many awards internationally. They have a set of international teams working towards one common goal, which is to be the best-known slot game provider.

We are currently looking for a dynamic and results-driven Client Success Manager.

Required skills:

  • 2+ years related experience in customer care or customer relationship management
  • Experience in iGaming industry is a plus
  • Strong communication skills;
  • Fluent in English is a must

Responsibilities:

 

  • Researching and equiring contacts of the key projects
  • Actively pushing the new game releases to be activated on the assigned projects
  • Cooperation with the client in promoting our game portfolio
  • Responsibility for development of healthy customer relationship building trust and transparency with clients
  • Maintaining the full game portfolio on the partners websites
  • Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients web pages
  • Maintaining the full portfolio of the features integrated with the clients
  • Responsibility for review, research the settings of the client's setups
  • Supporting and helping clients with the problem solving of the tasks related to account management team
  • Coordinate and provision of marketing materials to the clients
  • Upsell services and products with the brand image
  • Encourages customers to upgrade their products
  • Promoting customer loyalty
  • Collecting and providing the requested technical- and compliance-related information from/to the client

Сompanу offer

  • A friendly and multinational environment
  • Flexible start of the working day
  • 5 weeks of paid vacation and sick days
  • Bonus scheme
  • Snacks and refreshments everyday and lunches
  • Company events and team buildings
  • Office in the center of Prague
Vacancy overview
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Posted on:
18 June
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Location:
Prague, Czech Republic / Onsite
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Career Level:
Middle
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Experience:
1-2 years
This position recruiter
Klara Hlavac
Klara Hlavac
Contact
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