Client Success Manager

Prague, Czech Republic

Posted on : 09 September

Dedicated to delivering exceptional gaming experiences, our client is a renowned international company based in Prague, Czech Republic. With a perfected formula for unique and story-driven slot games, they are a globally recognized brand focused on developing player-centered games with stunning visuals. Their passion for online entertainment has won them numerous industry awards. By combining the most creative and hard-working sets of international teams, the company is working toward its goal - being the world's most prominent slot game provider.

Required skills:

2+ years related experience in customer care or customer relationship management
Experience in iGaming industry is a plus
Strong communication skills;
Fluent in English is a must

Responsibilities:

Researching and equiring contacts of the key projects
Actively pushing the new game releases to be activated on the assigned projects
Cooperation with the client in promoting our game portfolio
Responsibility for development of healthy customer relationship building trust and transparency with clients
Maintaining the full game portfolio on the partners websites
Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients web pages
Maintaining the full portfolio of the features integrated with the clients
Responsibility for review, research the settings of the client's setups
Supporting and helping clients with the problem solving of the tasks related to account management team
Coordinate and provision of marketing materials to the clients
Upsell services and products with the brand image
Encourages customers to upgrade their products
Promoting customer loyalty
Collecting and providing the requested technical- and compliance-related information from/to the client

Сompanу offer

A welcoming and diverse work environment.
Good opportunities for professional growth within the team and company.
Extensive onboarding and ongoing learning resources.
Flexible start times to accommodate individual needs.
Four weeks of paid vacation, sick days, and a bonus week for family days
Healthy Perks: daily snacks and refreshments (veggies or fruits are a must)
Wellness Benefit: Contribution to a multisport card for employee well-being.
Company Events: opportunities for social interaction and team-building activities.
Modern and comfortable office located near Prague's business center.
Provided laptop, monitor, and other necessary equipment.

How to Apply: Interested candidates are encouraged to submit a resume or LinkedIn link to [email protected]

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Vacancy overview