Client Success Manager

Required skills:

• 2+ years related experience in customer care or customer relationship management
• Experience in iGaming industry is a plus
• Strong communication skills;
• Fluent in English is a must

Responsibilities:

 

• Researching and equiring contacts of the key projects
• Actively pushing the new game releases to be activated on the assigned projects
• Cooperation with the client in promoting our game portfolio
• Responsibility for development of healthy customer relationship building trust and transparency with clients
• Maintaining the full game portfolio on the partners websites
• Maintaining the visibility of the brand’s top games by regions on the main lobbies of the clients web pages
• Maintaining the full portfolio of the features integrated with the clients
• Responsibility for review, research the settings of the client's setups
• Supporting and helping clients with the problem solving of the tasks related to account management team
• Coordinate and provision of marketing materials to the clients
• Upsell services and products with the brand image
• Encourages customers to upgrade their products
• Promoting customer loyalty
• Collecting and providing the requested technical- and compliance-related information from/to the client

What company offers?

• A friendly and multinational environment
• Flexible start of the working day
• 5 weeks of paid vacation and sick days
• Bonus scheme
• Snacks and refreshments everyday and lunches
• Company events and team buildings
• Office in the center of Prague