Account Manager with Bulgarian

Required skills:

• At least 2 years experience in customer care or account management (customer relationship management)
• Knowledge of English at least B2 level + Bulgarian (native)
• Proven track record of managing and growing client relationships, with a strong focus on customer satisfaction
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and manage time effectively
• Willingness to travel for client meetings and industry events

Responsibilities:

• Develop and maintain strong relationships with new and existing clients, acting as their primary point of contact for all account-related matters
• Collaborate with clients to understand their needs, identify opportunities for growth, and ensure their satisfaction with our products and services
• Work closely with internal teams, such as sales, product development, and customer support, to address client concerns and deliver customized solutions
• Monitor client performance and proactively identify areas for improvement, making recommendations and facilitating the implementation of necessary changes
• Regularly report on account status, performance metrics, and client feedback to direct supervisors, supporting informed decision-making and strategic planning
• Represent our brand at industry events and conferences, enhancing brand awareness and nurturing relationships with clients and potential partners

What company offers?

• A friendly and multinational environment
• Flexible start of the working day
• 4 weeks of paid vacation and sick days

 

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