Technical Support Specialist

Prague, Czech Republic

Posted on : 06 January

Dedicated to delivering exceptional gaming experiences, our client is a renowned international company based in Prague, Czech Republic. With a perfected formula for unique and story-driven slot games, they are a globally recognized brand focused on developing player-centered games with stunning visuals. Their passion for online entertainment has won them numerous industry awards. By combining the most creative and hard-working sets of international teams, the company is working toward its goal - being the world's most prominent slot game provider.

Position overview:

As a Technical Support Specialist, you will provide prompt and effective technical assistance, troubleshoot and resolve system or software issues, and escalate complex problems when necessary. You will document issues and solutions accurately while ensuring high customer satisfaction and optimal product performance.

Required skills:

Ability to work with a shift schedule
Experience in technical support is a plus
Experience in iGaming industry is a plus
Fluent in English is a must

Responsibilities:

Responsibility for quality of services provided by technical support
Distribution of specific technical questions to the responsible staff
Independant solving of simpler technical questions
Effective and quality solutions of client inquiries and complaints
Spreading the good name of the company, its products and services
Creating of technical documentation
Reporting

Сompanу offer

Corporate training
A friendly and multinational environment;
4 weeks of paid vacation;
Snacks and refreshments everyday and lunches;
Language courses, company events, team buildings;
Suitable office in Prague.

How to Apply: Interested candidates are encouraged to submit a resume or LinkedIn link [email protected]

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Vacancy overview