Customer Care Support

Required skills:

• 1+ years of experience as a support/customer service agent;
• High level of Hindi skills, knowledge of English will be an advantage;
• Desire to grow and develop in the company, develop the product;
• Willingness to work in mixed shifts (day and night);
• Typing at a speed of 160 characters per minute;
• Experience in the Igaming industry is a big plus.

 

Responsibilities:

• Process incoming requests through chats, mail, telephone, and messengers;
• Inform users about current promotions and product offers;
• Record user requests, work with the portrait, add key information to the player’s profile;
• Communicate with related departments to resolve technical, payment, and VIP issues;
• Create the friendliest and warmest possible atmosphere for the client, resolve issues here and now;
• Comply with quality communication requirements and KPIs.

What company offers?

• Competitive compensation based on experience and qualifications;
• Career development opportunities;
• Private health insurance;
• Paid sick days;
• Comfortable office in the suitable location
• Corporate events, parties and activities;
• Tea, coffee, refreshments, snacks, in office.